Refund and Return Policy
Returns, Refund & Cancellation Policy
Occasionally, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Terms of Sale for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right please visit our Returns Support.
Our Voluntary Returns Policy
As well as your statutory cancellation rights described above, you can return non-food items within 30 days of receipt of the products if the products are complete and are in unsealed, unused and undamaged condition. To return an item please visit our Returns Support.
Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.
Please note that you must return each item in the same condition in which you received it. This means that items must be returned new, unsealed, unused and complete.
The following products thus cannot be returned under the Returns Guarantee (unless defective):
Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
Goods made to your specifications or clearly personalised;
Goods which may deteriorate or expire rapidly;
The following provides an overview of the key provisions of your Statutory Cancellation Rights:
Returns Period 14 days
Refund of costs of sending the item back to us if defective, damaged or incorrect item? Yes
Refund of costs of sending the item back to us if cancellation? No
Refund of original delivery costs if defective? Yes
Refund of original delivery costs if cancelled? Yes, cheapest method
Returns Costs & Methods
T.i.A Bee Products (UK) Ltd. will refund the cost of sending an item back to us if it’s defective, damaged or incorrect. In many cases, we’ll provide you with a pre-paid returns label. If your return is not the result of a T.i.A Bee Products (UK) Ltd. error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.11. International return costs start at £9.95. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always make you aware of the most accurate return costs and methods available for your item(s) when you contact us to arrange this.
We won’t accept the return of any item returned to us if it’s been opened or the seal has been broken. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in a new and unopened condition.
Other Statutory Rights
You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Advice Guide, a Citizens Advice website at: http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.
If you need to return an item please contact us via our Contact Us page.